Usability evaluation of an NHS library website

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Usability evaluation of an NHS library website.

OBJECTIVES To carry out a usability evaluation of the recently launched South London and Maudsley NHS Trust library website. METHODS A variety of standard methodologies were employed: content and design evaluation of selected comparable sites, focus groups, a questionnaire survey of library and Web development staff, heuristic evaluation, observation testing, card sorting/cluster analysis, an...

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Enough research was not done in evaluating a public website which would provide e-services to all kinds of citizens. A public website would provide e-services to all kinds of people and also provides the services faster and easier with fewer errors, so it is necessary to provide a usable website to the users. So usability evaluation of an online payment service in a public website is described ...

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This chapter introduces the concept of usability and provides examples of how usability has been used in digital library evaluations. Usability is a user-centered evaluation and has a theoretical base in human-computer interaction. The most concise definition of usability is “fit for use.” The dimensions of usability may also include usefulness, usableness, ease of use, effectiveness, efficienc...

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Website Evaluation: A Usability-Based Perspective

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Purpose. The purpose of this paper is to provide a case study of the usability studies used by the Carnegie Mellon Libraries during the redesign of their website. Methodology. The Libraries used a web-based survey to determine needs, proceeding to the prototype design, and completing the process with the final design and usability testing. During think-aloud protocols, used to determine the str...

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ژورنال

عنوان ژورنال: Health Information & Libraries Journal

سال: 2003

ISSN: 1471-1834

DOI: 10.1046/j.1365-2532.2003.00450.x